When is IT support needed?
Problems we help solve
IT support is needed when current technical matters start to take up employees' time, depend on one person or do not have clear rules for reporting and implementation.
- Employees don't know where to report technical problems.
- Accounts, hardware, and licences are created without a consistent process.
- New workstations are prepared differently each time.
- There is no documentation, list of devices and liability rules.
- The company needs ongoing support or a second line for the current IT.
Scope
What can IT support include?
Helpdesk
Support for employees in everyday problems.
- computers, printers and applications,
- email, access and accounts,
- remote diagnosis and escalation.
Workstations and equipment
Preparation, records and maintenance of devices.
- computer configuration,
- selection of equipment and licences,
- inventory and life cycle.
Access and Microsoft 365
organising accounts, groups and basic work services.
- users and permissions,
- MFA and access rules,
- Exchange, Teams, SharePoint and OneDrive.
IT organisation
Processes, documentation and principles of cooperation.
- onboarding and offboarding,
- reporting priorities,
- environmental documentation.
Ways to work with us
How can we take over the service?
Ongoing support
Agreed scope of support for users, devices and services.
Selected area
Help only with workstations, accounts, email or documentation.
Administrator support
Second line, replacement or additional competences when the workload is greater.
Cleaning up after a shift
Taking over the environment from the previous supplier and filling in the gaps.
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