When is ongoing service needed?
Problems we help solve
Outsourcing works when a company wants to have predictable support and one partner responsible for the agreed IT area.
- Employees have no permanent place to report problems.
- Failure depends on the availability of one person or a random supplier.
- Servers, accounts, licences and backups are not regularly reviewed.
- The company does not have its own IT department or needs a second line of support.
- There is a lack of documentation, priorities and an infrastructure development plan.
Fit
Who is IT outsourcing for?
Companies without their own IT
We take over the daily maintenance of users, systems and infrastructure within the agreed scope.
Companies with an administrator
We supplement the team's competences, take over projects or more difficult requests.
Growing companies
We help prepare workstations, processes, access and infrastructure for the next stages of development.
Companies after changing suppliers
We organise documentation, access and responsibilities when taking over the environment.
Service scope
What does comprehensive IT service include?
Helpdesk and users
We help employees with everyday problems and changes.
- accounts, passwords, licences and permissions,
- computers, printers and applications,
- onboarding and offboarding.
Servers, cloud and Microsoft 365
We maintain key on-premises, cloud and hybrid services.
- Windows, Linux, virtualisation and storage,
- Exchange, Teams, SharePoint and OneDrive,
- updates, configuration and documentation.
Network, backup and monitoring
We take care of the availability and visibility of infrastructure operation.
- LAN, Wi-Fi, VPN, firewall and VLAN,
- local, external copies and restoration tests,
- availability, resource and error alerts.
Security and development
We combine ongoing service with planning subsequent changes.
- access and risk reviews,
- modernisation and cost recommendations,
- automation and project support.
Outcomes
What will you receive as part of the cooperation?
- established scope of responsibility and reporting channel,
- priorities, contact persons and escalation rules,
- current documentation of changes and the environment,
- regular information about problems, risks and recommendations,
- support in maintaining and planning IT development.
The scope may include the entire environment or only selected systems, locations and processes.
Start of cooperation
How is the service delivered?
- Conversation and recognition. We learn about the way of working, users, systems and the most important problems.
- Environmental analysis. We check access, documentation, dependencies and urgent risks.
- Scope and rules. We establish responsibilities, contact channels, priorities and possible SLAs.
- Takeover or cleanup. We collect access, documentation and launch agreed processes.
- Ongoing service. We carry out reports, monitoring, changes and regular reviews.
- Development. We present recommendations and a plan for further improvements.
Ways to work with us
How can we work together?
Full IT outsourcing
We take over the daily operation and administration of the environment in an agreed model.
Selected area
We can only be responsible for Microsoft 365, servers, network, backup or security.
Internal IT support
We act as a second or third line and support for projects.
Design and further maintenance
First we migrate or modernise, and then we take over maintenance.
Delivery standards
How do we provide service?
- We document the environment, reports and changes made.
- We set priorities and communicate risks before change.
- We limit administrative access to the minimum necessary.
- We test significant changes and maintain copies of the configuration.
- We regularly discuss the state of the environment and further recommendations.
Technologies
Supported environments
We work with, among others, Windows Server, Linux, Hyper-V, VMware, Proxmox, Microsoft 365, Microsoft Azure, Ubiquiti and MikroTik networks, as well as Zabbix and Wazuh monitoring. The selection of tools depends on the existing infrastructure and the company's needs.
Results
What does constant IT support change?
Greater predictability
We know where to report problems, who is responsible and what the priorities are.
Less risk of downtime
Monitoring, backup and regular reviews allow you to react earlier.
Better cost control
Documentation and planning reduce accidental purchases and duplication of services.
More time for the team
Employees can focus on their work instead of solving IT problems on their own.
Responsibilities and exclusions
What may require separate arrangements?
The basic scope includes agreed support and administration. Equipment and licence purchases, cabling, electrical work, projects outside the established environment and partner work are priced separately. We determine response times and availability before regular service begins.
Cost
What determines the price of outsourcing?
The cost is influenced by the number of users and devices, the number of locations, the complexity of the systems, the scope of responsibility, the required response time, the level of monitoring and whether the cooperation covers ongoing administration or a selected project.
FAQ
Frequently asked questions
Does outsourcing replace our administrator?
It doesn't have to. We can take over the entire project or supplement the team in selected areas and projects.
Is support remote?
We process most requests remotely, and we plan local visits where they are needed.
Is it possible to start with a small scope?
Yes. Cooperation can start with one system, project or package of hours.
Do you provide SLA?
We set the model, contact channels, priorities and response times individually before starting service.
Is the purchase of equipment included in the price?
We settle administrative work and product purchases separately, in accordance with the agreed scope.