When does a facility need IT support?
Problems we help solve
In a medical facility, a failure of a computer, network, office system or integration with an external service quickly affects patient service. IT must support business continuity, data protection and predictable response to notifications.
- Registration, offices and administration use many systems and devices.
- Problems with the network, printers, certificates or access block patient service.
- There is a lack of clear data backup, emergency procedures and supplier responsibilities.
- Medical systems, NFZ, post office and documentation operate in isolation from each other.
- The facility wants to increase the security of medical data and user access.
Fit
For which facilities is this service available?
Clinics and clinics
Support for registration, offices, medical systems, printers and workstations.
Specialist offices
Maintaining computers, devices, email, backup and access to documentation.
Diagnostic facilities
Network, imaging systems, PACS/RIS, archiving and integration with equipment.
Medical companies in development
Preparation of new workstations, locations, networks and security standards.
Service scope
What does IT for a medical facility include?
Workstations and users
We take care of the day-to-day work at reception, in consulting rooms and in administration.
- computers, printers and scanners,
- accounts and permissions,
- remote and on-site helpdesk.
Medical systems
We support the environment in which industry applications operate.
- installations and updates,
- certificates and access,
- cooperation with system suppliers.
Network and infrastructure
We maintain the elements needed for the stable operation of the facility.
- LAN, Wi-Fi and VPN,
- servers and NAS,
- monitoring and documentation.
Security and continuity
We protect data and prepare the facility for failures.
- backup and recovery tests,
- MFA and access control,
- emergency procedures.
Outcomes
What will you receive?
- more predictable operation of medical stations and systems,
- a clear model for reporting problems and escalating to suppliers,
- organised accounts, access, devices and documentation of the environment,
- better data security and backup procedures,
- support in the expansion of the facility, new offices and integrations.
The scope may include ongoing IT support, a single project or an audit of the facility's current environment.
Delivery approach
What does cooperation look like?
- Discovery. We determine systems, workstations, suppliers and work problems.
- Overview. We check infrastructure, backup, access and documentation.
- Priorities. We indicate critical elements for patient care.
- Support. We handle notifications, changes and coordination with suppliers.
- Security. We organise accounts, copies, updates and procedures.
- Development. We help plan new offices, devices and integrations.
Delivery standards
What do we pay attention to?
- The priority is continuity of patient service and access to documentation.
- We document system suppliers, certificates, devices and procedures.
- We limit user permissions to actual needs.
- We treat backup as a process requiring testing, not just a schedule.
- We plan changes to minimize downtime during the facility's opening hours.
Cost
What determines the price?
The price depends on the number of workstations, location, medical systems, devices, scope of support, security requirements, backup and the model of cooperation with application providers.
FAQ
Frequently asked questions
Do you serve medical system providers?
We can coordinate work with the supplier, prepare the environment and help diagnose problems.
Do you help with integration with NFZ?
Yes, in terms of technical preparation of the environment, certificates, access and cooperation with the system provider.
Does this include backup documentation?
We can design and maintain data backup and recovery tests within the agreed scope.
Is local support possible?
Yes, if the problem requires on-site presence or the work involves on-site equipment and networks.
Do you help with new offices?
Yes. We can prepare workstations, network, printers, access and configuration standard.