When does a medical system require IT support?
Problems we help solve
The medical system depends on many elements: computer, network, database, certificates, printers, integration and updates. When one of them fails, the problem often looks like an application failure, even though the cause is in the environment.
- The system works on some workstations, but errors appear on others.
- Updating the application requires preparing a server, database or permissions.
- Certificates, access to external services or signatures cause downtime.
- The system provider needs information about the infrastructure that no one else has at hand.
- There is no backup and no procedure for restoring the system after a failure.
Fit
What areas is this service for?
Registration and offices
Workstations, printers, scanners, user accounts and current problems with the application.
Server and database
The environment in which the medical system operates, its copies and performance.
External integrations
National Health Fund, e-prescription, e-referral, certificates, signatures and supplier services.
Diagnostics and imaging
Connections to PACS/RIS systems, equipment, archives and the facility's network.
Service scope
What does medical systems support include?
Working environment
We prepare and maintain the elements needed for the application to work.
- computers and user profiles,
- printers, scanners and devices,
- network and server access.
Server and data
We take care of the stability of the technical part of the infrastructure.
- database and services,
- backup and recovery tests,
- space, performance and logs.
Updates and certificates
We help with changes that require technical coordination.
- system updates,
- certificates and signatures,
- post-implementation verification.
Cooperation with the supplier
We make diagnosis and transfer of technical information easier.
- service access,
- description of errors and environment,
- coordination of maintenance windows.
Outcomes
What will you receive?
- more efficient operation of medical systems at workplaces,
- clear division of responsibility between IT and the application provider,
- structured backup, access and information about the environment,
- less downtime with updates, certificates and failures,
- configuration documentation and service contacts.
We do not replace the manufacturer of the medical system, but we help maintain the environment in which its application should operate stably.
Delivery approach
How is the service delivered?
- Discovery. We determine the system, workstations, supplier and current problems.
- Overview. We check the server, database, network, backup and workstation configuration.
- Priorities. We indicate the elements that influence the continuity of the facility's operation.
- Support. We handle notifications and coordinate work with the supplier.
- Changes. We help with updates, certificates and new workstations.
- Documentation. We describe configuration, access and emergency procedures.
Delivery standards
How do we limit downtime?
- We plan changes to the system taking into account the facility's opening hours.
- Before updating, we check the copy and the possibility of returning.
- We document versions, certificates, providers and dependencies.
- We do not diagnose applications in isolation from the server, network and workstation.
- We take care of service access, but we limit it to the agreed needs.
Cost
What determines the price?
The price depends on the number of workstations, systems, servers, integrations, suppliers, backup requirements, frequency of requests and the scope of local support.
FAQ
Frequently asked questions
Do you replace the manufacturer of the medical system?
No. We support the IT environment and coordinate work, but changes in the application itself depend on its supplier.
Do you help with updates?
Yes. We can prepare the server, backup, maintenance window and post-update tests.
Does this include certifications?
Yes, in terms of technical preparation, installation and verification of operation at the workstations.
Can only a selected system be supported?
Yes. The scope may be one system or the entire facility environment.
Do you perform environmental documentation?
Yes. We document the elements needed for diagnostics, backup and cooperation with suppliers.