What are integrations with NFZ?
What actually needs to be maintained?
In practice, integration with NFZ is not just one function. It is a set of connections, certificates, accounts, medical system settings, internet communication and procedures that allow the facility to use the required services and settle services.
- The certificate or access expires and the system stops communicating with the external service.
- The integration works on one workstation, but on another a configuration error occurs.
- The medical system provider requires network, system or authorisation data.
- After updating the application, system or certificate, problems with sending data occur.
- There is no documentation of who is responsible for access, certificates and contact with the supplier.
Fit
Who is this service for?
Clinics
Support for registration, offices and administration in the daily operation of systems.
Specialised facilities
Coordination of medical system configuration, certificates and user access.
New locations
Preparation of workstations, networks and access to services required by the facility.
Branches after changes
Assistance after updating the system, replacing hardware, migrating or changing IT suppliers.
Service scope
What does NFZ system integration support include?
Technical environment
We check the elements needed for the operation of the medical system.
- workstations,
- network and internet access,
- server, database and permissions.
Certificates and access
We help with the technical handling of authentication elements.
- installation and verification of certificates,
- user accounts and roles,
- expiration dates and documentation.
Error diagnosis
We determine whether the problem is related to the workstation, network, system or supplier.
- application messages,
- logs and configuration,
- tests at selected workstations.
Coordination with the supplier
We provide technical information needed by the system manufacturer.
- description of the environment,
- service access,
- update windows and tests.
Outcomes
What will you receive?
- orderly configuration of workstations and access to the medical system,
- control of certificates, deadlines and elements requiring renewal,
- faster diagnosis of communication errors with external services,
- clear division of responsibility between the facility, IT and the system supplier,
- documentation of configuration, contacts and emergency procedures.
We adjust the scope of technical support to the medical system used and the software provider's working principles.
Delivery approach
How is the service delivered?
- Discovery. We determine the medical system, workstations and type of problem.
- Check. We verify certificates, access, network and configuration.
- Diagnostics. We analyse messages, logs and differences between workstations.
- Coordination. We contact the system supplier if the scope requires it.
- Tests. We confirm operation after changes or updates.
- Documentation. We describe the setup, deadlines and responsibilities.
Delivery standards
How do we reduce the risk of downtime?
- We do not change the configuration without a copy and understanding of the system's dependencies.
- We describe the dates of certificates and access so that they do not surprise the facility.
- We separate the application problem from the problem of the workstation, network or server.
- We plan the work taking into account the opening hours of the registration and offices.
- We document contacts and arrangements with the medical system supplier.
Cost
What determines the price?
The price depends on the number of seats, systems, certificates, type of problem, supplier availability, update requirements and whether support is to be one-off or ongoing.
FAQ
Frequently asked questions
Do you configure the NFZ system itself?
We technically support the environment, certificates, access and cooperation with the medical system. The scope of NFZ and the application depends on the supplier and the facility's authorizations.
Can you help if the integration only works on some workstations?
Yes. We compare configuration, permissions, certificates, network and application versions.
Do you keep your certificates valid?
We can include appointment checks and renewal procedures in our ongoing service.
Do I need to contact a medical system supplier?
Often yes. We can prepare technical information and coordinate service work.
Does support cover new workstations?
Yes. We can prepare a computer, access, certificates and an application functionality test.