What are PACS and RIS?
What issues does the support cover?
PACS stores and shares images from examinations, for example X-ray, CT, MRI or ultrasound. RIS helps manage orders, descriptions and examination status. Both systems depend on the correct network, servers, diagnostic stations, integration with equipment and data backup.
- The diagnostic device does not send tests to the PACS archive or does so in an unstable manner.
- The reporting workstation is slow, does not download images or has access problems.
- Tests, descriptions and patient data do not transfer correctly between systems.
- The image archive is growing, but there is no capacity, backup and retention plan.
- The PACS/RIS provider needs IT support for networking, servers or diagnostics.
Fit
Who is this service for?
Diagnostic laboratories
Support for equipment, image archive, reporting workstations and imaging workflow.
Facilities with multiple offices
organising access to images, descriptions and patient data between stations.
Companies after implementing PACS/RIS
Environmental stabilisation, documentation, backup and coordination with the system supplier.
Facilities before expansion
Assessment of networks, capacity, servers and preparation for new diagnostic devices.
Service scope
What does PACS/RIS support include?
Infrastructure
We check the technical elements needed for the operation of imaging systems.
- servers, storage and capacity,
- LAN network and bandwidth,
- reporting workstations and stands.
Integrations
We help diagnose data flow between equipment and systems.
- DICOM and research transfer,
- HL7 or other interfaces,
- patient data, orders and descriptions.
Backup and archive
We determine how to protect image data and the systems needed to read it.
- study retention,
- copies of configuration and data,
- recovery tests.
Supplier coordination
We support communication between the facility, IT, PACS/RIS and equipment suppliers.
- service access,
- description of the environment,
- change windows and tests.
Outcomes
What will you receive?
- better described PACS/RIS environment and its technical dependencies,
- faster diagnosis of problems with transmitting tests and access to images,
- control of archive, backup and critical elements capacity,
- more efficient cooperation with system and equipment suppliers,
- recommendations regarding networks, servers, reporting workstations and security.
We do not replace the PACS/RIS manufacturer, but we help maintain the IT environment on which the stable operation of medical imaging depends.
Delivery approach
How is the service delivered?
- Discovery. We determine the PACS/RIS system, equipment, workstations and problems.
- Map. We describe the flow of tests, patient data, descriptions and archives.
- Diagnostics. We check the network, servers, logs, capacity and access.
- Coordination. We cooperate with the supplier of the system or equipment.
- Tests. We verify study transmission, access to images and reporting workstations.
- Documentation. We provide a description of the environment, dependencies and recommendations.
Delivery standards
How do we reduce risk?
- We do not treat PACS/RIS as an ordinary office application because it works on large data and integrations.
- We take capacity, performance and network into account when planning expansion.
- We document AE Title, addressing, devices and dependencies if available in the scope of work.
- We make changes with the system supplier when they concern the configuration of the application or equipment.
- We plan backups with the aim of restoring data and making it readable.
Cost
What determines the price?
The price depends on the number of diagnostic devices, reporting workstations, servers, archive size, scope of integration, availability of the PACS/RIS provider and required documentation and tests.
FAQ
Frequently asked questions
Do you configure the PACS/RIS system yourself?
Scope depends on permissions and provider. We support the IT environment, diagnostics, coordination and technical elements needed for the system to operate.
What is the difference between PACS and RIS?
PACS is mainly used to archive and share medical images, and RIS is used to organise the research process, descriptions and administrative information.
Do you help with DICOM problems?
We can help diagnose the network, addressing, service availability and cooperate with the system or equipment supplier.
Does the imaging archive require a separate backup?
Yes, it is worth planning to protect image data, configurations and systems needed to read tests.
Is it possible to prepare the environment for a new device?
Yes. We can check the network, addressing, capacity, access and requirements of the equipment supplier.