When does e-commerce need IT support?
Problems we help solve
In e-commerce, technical issues quickly impact sales, customer service and inventory. Most often, the source is not the store itself, but the connections between the store, ERP, marketplace, payments, couriers, email and reporting.
- Orders, inventory and documents are not consistent between systems.
- Integrations are unstable and errors are detected only after some time.
- Customer service manually checks statuses in several places.
- Store, email, or administrative accounts do not have sufficient security.
- The company is growing and needs to organise its processes before greater automation.
Fit
Who is this service for?
Online stores
Backend sales, forms, email, analytics and integration technical support.
Marketplace sales
Connections to ERP, warehouse, accounting, documents and order statuses.
Companies with their own warehouse
Synchronisation of stock, reservations, shipments and fulfillment processes.
Teams after rapid growth
organising processes that no longer fit into spreadsheets and manual procedures.
Service scope
What does IT for e-commerce include?
Sales integrations
We connect data between the store, marketplace, ERP and warehouse.
- orders and customers,
- stock and prices,
- implementation statuses.
Automation of operations
We limit manual activities in order processing.
- documents and exports,
- notifications and alerts,
- exception handling.
Security
We protect accounts, email, administrative access and customer data.
- MFA and user roles,
- email security,
- backup of important data.
Monitoring and development
We help you detect problems faster and plan further improvements.
- integration logs,
- error alerts,
- development recommendations.
Outcomes
What will you receive?
- more consistent data between the store, ERP, marketplace and warehouse,
- less manual activities with orders, documents and statuses,
- better visibility of integration errors and sales processes,
- orderly security of accounts, email and administrative access,
- a plan for further automation tailored to the scale of sales.
Support may include a single integration, ongoing IT backend support, or a phased e-commerce automation plan.
Delivery approach
How is the service delivered?
- Process. We establish sales channels, systems and manual activities.
- Data. We map orders, products, states, statuses and documents.
- Risks. We check the security of accounts, email, access and backup.
- Plan. We select the first improvements with the greatest impact.
- Implementation. We configure integrations, automations or monitoring.
- Maintenance. We document the operation and error handling.
Delivery standards
How do we ensure sales continuity?
- We do not change the sales process without testing in real scenarios.
- We design alerts so that integration errors are not detected only by the client.
- We separate administrative accounts from users' daily work.
- We document data mapping and dependencies between systems.
- We implement changes in stages to reduce the risk of stopping sales.
Cost
What determines the price?
The price depends on the number of sales channels, systems, integrations, order volume, security requirements, data quality, scope of automation and maintenance model.
FAQ
Frequently asked questions
Do you run an online store?
We can support the technical background of the store, integrations, forms, security and cooperation with platform providers.
Is it possible to connect the store with ERP?
Yes, if the systems provide appropriate APIs, data exports or imports.
Will you help with the marketplace?
Yes. We can support the integration of orders, documents, states and statuses with the marketplace.
Does this include account security?
Yes. In e-commerce, MFA, roles, email and administrative access protection are particularly important.
Can you start with a process audit?
Yes. First, we can point out where manual work and errors burden sales the most.