When is on-site assistance needed?
Problems we help solve
Not every fault can be removed by remote connection. A on-site helpdesk is useful when the problem involves equipment, cabling, workstation or requires the presence of a specialist.
- Your computer, printer or network device requires a physical diagnosis.
- Users need direct help in their daily work.
- New workstations, devices or rooms must be prepared on site.
- Wi-Fi, cable or power issues cannot be assessed remotely.
- The company wants to combine local visits with a remote helpdesk.
Fit
Who is the on-site helpdesk for?
Offices with their own equipment
We help maintain workstations, printers, network devices and conference rooms.
Companies without their own IT
We provide local user support and cooperate with remote administration.
New offices and relocations
We prepare workstations, the network, devices and tests before starting work.
Multi-branch companies
We support the indicated locations in accordance with the established priorities and schedule.
Service scope
What does on-site helpdesk support include?
Workstations
We prepare and repair user devices.
- computers, monitors and peripherals,
- software installation and configuration,
- moving and replacing equipment.
Network and devices
We check infrastructure elements that require on-site presence.
- cabling, switches and access points,
- printers, phones and IoT devices,
- Wi-Fi connection and range tests.
User support
We help employees directly at their workstations.
- problem diagnosis and instruction,
- access and device configuration,
- onboarding of new employees.
Planned work
We carry out visits prepared in advance.
- equipment inventory,
- relocations and organisation of workstations,
- tests and documentation of work performed.
Outcomes
What will you receive?
- direct diagnosis of the problem and actions taken,
- efficient workstations and user devices,
- information about the cause and recommendations after the intervention,
- equipment records and documentation of changes,
- combination of local service with remote support.
We set the scope of visits so as to limit downtime and not duplicate the work of the current administrator.
Delivery approach
How is the service delivered?
- Request. You describe the problem and indicate the location and user.
- Assessment. We determine whether a visit is needed or whether we will solve the problem remotely.
- Scheduling. We agree on access, scope and possible maintenance window.
- Intervention. We diagnose the cause and take the agreed actions.
- Test and handover. We check the workstation with the user and document the result.
Ways to work with us
How can we work together?
Ongoing on-site support
Regular visits and ongoing assistance at the company's headquarters.
Planned visits
Agreed days for inventory, work and preparation of workstations.
Urgent intervention
Help with a fault that cannot be removed remotely.
Hybrid support
Combining local visits with remote helpdesk and administration.
Delivery standards
How do we conduct visits?
- Before the visit, we determine the scope and contact person.
- We use personal, limited administrative access.
- We perform the work while respecting the continuity of users' work.
- After the intervention, we test the solution and provide recommendations.
- We document devices, changes and unresolved dependencies.
Responsibilities and exclusions
What may require separate arrangements?
The scope includes IT work agreed upon before the visit. Purchase of equipment and licences, building cabling, electrical work, warranty repairs and external service services may require separate pricing.
Cost
What determines the price?
The factors that influence the helpdesk include location, travel time, number of workstations, type of problem, required tools, visit date and whether the helpdesk operates as a ongoing service or a single intervention.
FAQ
Frequently asked questions
Does the on-site helpdesk operate throughout Poland?
The scope of visits and travel is determined individually. We can remotely support companies regardless of location.
Does every fault require a visit?
No. First, we evaluate the report and choose the fastest safe solution.
Can you support selected workstations only?
Yes. The scope may apply to a selected location, set of equipment or device type.
Do you help with new workstations?
Yes. We prepare equipment, access, software and tests before starting work.
Will we receive a report after the visit?
We determine the scope of documentation in a cooperation model. We can provide a description of activities, recommendations and a list of unresolved topics.