When is monitoring needed?
Problems we help solve
Without monitoring, a company often only learns about a failure when users are unable to work. The lack of data also makes it difficult to assess the causes and responsibility for the response.
- Problems with the server or application are only reported by users.
- It is not known when space runs out, load increases or service availability decreases.
- The logs are scattered and no one regularly analyzes the events.
- The company needs alerts, reports and clear escalation of incidents.
- There is no documentation of what to check when receiving an alarm.
Fit
Who is this service for?
Companies without their own IT
We ensure visibility of the environment and forward alerts to those responsible.
Companies with an administrator
We supplement infrastructure and security monitoring with tools and procedures.
Hybrid environments
We combine data from local servers, cloud, network and workstations.
Companies after a failure or incident
We help determine what is worth measuring and how to shorten the response time to a problem.
Service scope
What does system monitoring include?
Infrastructure monitoring
We check the availability and condition of the most important elements of the environment.
- physical and virtual servers,
- CPU, RAM, disks, temperatures and services,
- links, routers, switches and access points.
Application monitoring
We observe the operation of services from the user and system perspective.
- response time and availability,
- processes, ports and dependencies,
- application and database errors.
Logs and security
We analyse events that may indicate abuse or incident.
- logins and privilege escalations,
- file and configuration changes,
- Wazuh rules and event correlation.
Alerts and reporting
We build notifications that lead to a specific reaction.
- email, Teams, SMS or other channels,
- priorities, thresholds and silences,
- reports, dashboards and event history.
Outcomes
What will you receive?
- dashboards showing the status of key systems,
- alerts with priority and assigned escalation path,
- monitoring rules adapted to the environment,
- reports and information about trends and recurring problems,
- runbooks or recommendations on how to respond to the most important alarms.
Monitoring may cover a selected area or be developed in stages along with the infrastructure.
Delivery approach
How is the service delivered?
- Inventory. We determine systems, services and responsible persons.
- Priorities. We determine which symptoms require immediate response.
- Configuration. We install agents, log sources, rules and dashboards.
- Tests. We trigger scenarios to check the accuracy of alerts.
- Handover. We document alarms, escalation and how reports are handled.
- Maintenance. We update thresholds, rules and the scope of monitored services.
Ways to work with us
How can we work together?
Single deployment
Monitoring design for a specific infrastructure or application.
Ongoing monitoring
Ongoing supervision, alerting and reporting of the established environment.
Extension of the existing system
We add hosts, applications, logs or rules to the current solution.
IT team support
We help in designing thresholds, dashboards and response procedures.
Security
How do we carry out the work?
- We limit access to panels and monitoring data.
- We determine the owner of each important alert.
- We protect agent communications and log sources.
- We distinguish informational alerts from events requiring escalation.
- We document changes, exceptions and response scenarios.
Technologies
Supported environments
We work with Zabbix, Wazuh, SNMP, syslog, Windows Server, Linux, hypervisors, network devices, web applications and cloud services, among others. We select notification channels to suit the company's procedures.
Responsibilities and exclusions
What may require separate arrangements?
The scope includes agreed data sources, rules and notification channels. 24/7 incident handling, SOC, advanced forensics, and response beyond the established support model may require separate pricing or partner involvement.
Cost
What determines the price?
The factors that influence the number of hosts and applications, the number of logs, the required measurement frequencies, the number of rules, alert channels, the scope of reporting and continuous monitoring of the environment.
FAQ
Frequently asked questions
Does monitoring include Zabbix and Wazuh?
Yes. We can implement one of the systems or combine Zabbix technical monitoring with Wazuh security event analysis.
Can alerts be sent to Teams or SMS?
Yes. We select channels depending on the priority of the event and the way the team works.
Does monitoring slow down servers?
We select the scope and frequency of measurements to limit the impact on the monitored systems.
Can only selected systems be monitored?
Yes. We can start with critical services and gradually expand the scope.
Who responds to alarms?
We determine the owners and the escalation path on the company's side or as part of the agreed ESNECO support.