When are additional competences needed?
Problems we help solve
Not every company needs another full-time position. Sometimes you need an experienced specialist during migration, failure or implementation of a new solution.
- The IT team has too many tasks and needs some relief.
- The project requires competences that are currently missing in the company.
- A difficult report requires a second or third line of support.
- The administrator is temporarily unavailable or the company is recruiting.
- An independent second opinion is needed before infrastructure changes.
Fit
Who is this working model for?
Companies with their own administrator
We support the team without taking over their daily responsibility.
Companies implementing the project
We join in migration, modernisation, network implementation or security arrangements.
Companies in transition
We ensure continuity of work when recruitment or supplier change is in progress.
Companies needing consultation
We help you evaluate a vendor's solution, project plan, configuration or quote.
Service scope
How can we support the team?
Projects and migrations
We help you plan and execute changes without uncontrolled downtime.
- server, email and service migrations,
- network and virtualisation modernisation,
- implementation of monitoring and backup.
Complex problems
We intervene where standard first-line support is not sufficient.
- failure cause analysis,
- system and integration configuration,
- safe solution plan.
Security
We support environmental reviews and improvements.
- permissions, MFA, firewall and VPN,
- log and alert analysis,
- incident response procedures.
Documentation and second opinion
We help organise the information needed for decisions and further maintenance.
- configuration diagrams and documentation,
- evaluation of the supplier's plan or offer,
- recommendations for further actions.
Outcomes
What will the company receive?
- specific scope of responsibility and time of involvement,
- specialist support tailored to the task,
- documented changes and arrangements,
- transfer of knowledge to the team after the work is completed,
- recommendations for further maintenance.
We work so that after the agreed stage is completed, the company is no longer dependent on a single person.
Delivery approach
What does cooperation look like?
- Task recognition. We establish the goal, scope, environment and expected result.
- Matching competences. We indicate the person or people needed for the task.
- Plan and access. We determine responsibilities, work window and safe access.
- Implementation. We carry out agreed activities and communicate risks on an ongoing basis.
- Testing and handover. We check the result, document changes and share knowledge.
Ways to work with us
How can we settle accounts?
Pool of hours
For tasks spread over time and ongoing administrator support.
A specific project
For migration, implementation or modernisation with a specific scope.
Emergency support
For complex problems requiring quick analysis and action.
Second opinion
For a plan, configuration or quote prepared by another supplier.
Delivery standards
How do we ensure safe transfer?
- We determine the decision-maker and the scope of responsibility on both sides.
- We use limited, personal administrative access.
- Before changing, we discuss the risks, test and possibility of withdrawal.
- We document the configuration and actions performed.
- We pass on knowledge and recommendations to the current team.
Responsibilities and exclusions
What requires separate agreement?
The scope depends on the task and competences of the company. The purchase of equipment and licences, installation works, ongoing service beyond the agreed pool and partner services are priced separately. We do not assume responsibility for elements that are not indicated in the scope of the project.
Cost
What determines the price?
The required competencies, number of hours, complexity of the environment, availability outside standard hours, number of locations and scope of documentation all have an impact. Before we start, we determine the model and method of settlement.
FAQ
Frequently asked questions
Do you replace our administrator?
Most often, we complement the team and operate within the agreed scope. We accept no liability for systems not agreed upon.
Is it possible to use only a few hours?
Yes. The scope may include a single consultation, a pool of hours or the entire project.
Do you support migration and modernisation?
Yes. We determine the stage, responsibilities, tests and method of handing over after the work is completed.
Do you work remotely?
Yes, we perform many tasks remotely. We schedule local visits when equipment or infrastructure requires it.
Will we receive documentation after the work?
Yes, we determine the scope of documentation and knowledge transfer before starting the task.