When is design support needed?
Problems we help solve
Not every IT team has the time and competences to simultaneously service users and modernise the infrastructure. We help as an additional contractor, technical consultant or person organising the scope and sequence of work.
- The project requires competencies that are not currently available in the team.
- Administrators are busy with ongoing maintenance and there is no time for changes.
- Implementation requires coordination between several suppliers and clear accountability.
- The company needs a second opinion before making a purchase or migration decision.
- There is no documentation, schedule and acceptance criteria for the project.
Fit
Who is this service for?
Companies with their own IT
We complement the team on projects, audits, migrations and more difficult reports.
Companies without an IT department
We run the project from diagnosis to implementation and documentation.
Companies in change
We help with relocations, new offices, modernisations and changing suppliers.
Companies before the decision
We verify the concept, offer or scope of the project before signing the contract.
Service scope
What does IT projects and support include?
Discovery
We establish the goal, limitations and real scope of the project.
- business requirements,
- current environment,
- risks and dependencies.
Plan and coordination
We organise the sequence of actions and responsibility.
- work schedule,
- suppliers and contacts,
- acceptance criteria.
Technical implementation
We perform agreed work or support the client's team.
- migrations and configurations,
- tests and implementations,
- second and third line of support.
Documentation
We close the project with the knowledge needed for further maintenance.
- description of changes,
- recommendations,
- procedures and next steps.
Outcomes
What will you receive?
- agreed project scope and responsibilities,
- technical support tailored to the real needs of the team,
- less risk of downtime thanks to planning and testing,
- clear communication between the company, IT and suppliers,
- implementation documentation and recommendations for further actions.
Support may take the form of a one-off consultation, a specific project or a temporary addition to the IT team.
Delivery approach
How is the service delivered?
- Purpose. We determine what the project is to change and how it will be assessed.
- Scope. We check the environment, dependencies and risks.
- Plan. We prepare the order of work and communication.
- Implementation. We carry out or support agreed activities.
- Tests. We confirm the result and discuss exceptions.
- Closure. We provide documentation and further recommendations.
Standard of cooperation
How do we run projects?
- We do not start work without a set goal and a decision-maker.
- We communicate risks before change, not after a problem occurs.
- We document decisions and configurations to make the project maintainable.
- We work with your current administrator or provider as needed.
- We separate critical work from improvements that can be planned later.
Cost
What determines the price?
The price depends on the scope of the project, the number of systems, the role of ESNECO, the required supplier coordination, maintenance windows, documentation and the level of responsibility for the result.
FAQ
Frequently asked questions
Can you act as a support for our administrator?
Yes. We can supplement your competences, perform some work or help with diagnosis.
Do you run projects from start to finish?
Yes, if scope and responsibility are clearly established.
Do you help coordinate suppliers?
Yes. We can monitor technical dependencies, deadlines and information needed for implementation.
Is it possible to order only a consultation?
Yes. Sometimes a second opinion or a short technical meeting is enough.
Is there any documentation left after the project?
Yes. Documentation is needed so that the environment can be maintained later.