When is documentation needed?
Problems we help solve
IT documentation is valuable when it shortens the diagnosis, facilitates employee onboarding, reduces dependence on one person and allows you to make a change without guessing what may stop working.
- Configurations and passwords are known only to one person or one provider.
- There is no standard for preparing a laptop, account, mailbox and access.
- Changes in the systems are not described and it is difficult to go back to previous arrangements.
- A breakdown requires searching for information in e-mails, invoices and instant messengers.
- The company wants to organise IT services before expanding or changing suppliers.
Fit
Who is this service for?
Companies without documentation
We create a basic set of information needed to maintain the environment.
Companies after years of changes
We organise scattered notes, procedures and configurations.
Companies with internal IT
We help create a common work standard for administrators and helpdesks.
Companies changing suppliers
We prepare documentation to facilitate the takeover of service without loss of knowledge.
Service scope
What do documentation and standards cover?
Description of the environment
We document the most important elements of infrastructure.
- servers, network and services,
- applications and suppliers,
- dependencies and contacts.
Configuration standards
We establish repeatable rules for preparing resources.
- workstations,
- naming and groups,
- security policy.
Operating procedures
We describe everyday and emergency activities.
- onboarding and offboarding,
- notifications and escalation,
- backup and recovery.
Change management
We help maintain documentation after work has been completed.
- history of changes,
- information owners,
- news reviews.
Outcomes
What will you receive?
- clear description of the environment, suppliers and dependencies,
- standards for preparing accounts, devices and access,
- procedures useful in everyday operation and breakdowns,
- less dependence on the memory of individual people,
- how to update the documentation after subsequent changes.
We select the scope of documentation practically so that it is used at work and not just stored as a formal file.
Delivery approach
How is the service delivered?
- Scope. We determine what information is needed and who will use it.
- Collecting. We analyse the environment, notes, contracts and existing procedures.
- Rationalisation. We create a documentation structure and description standards.
- Supplement. We write down configurations, procedures and dependencies.
- Verification. We discuss gaps and information that requires confirmation.
- Maintenance. We establish rules for updating after changes.
Delivery standards
How do we create documentation?
- We write specifically so that the documentation helps during failures and implementations.
- We separate user instructions from administrative documentation.
- We do not enter sensitive data without an agreed storage method.
- We determine the owner of the information so that the document does not become obsolete after a month.
- We combine documentation with the change procedure, onboarding and offboarding.
Cost
What determines the price?
The price depends on the scale of the environment, the number of procedures, the availability of information, the expected level of detail and whether the documentation is to be created from scratch or organised.
FAQ
Frequently asked questions
Does the documentation have to be very extensive?
No. For many companies, short, up-to-date and practical documentation is best.
Do you document passwords?
Sensitive data requires a secure tool and clear access rules. We do not accidentally enter them into the document.
Can documentation be maintained in Microsoft 365?
Yes, if the company has organised permissions and rules for access to such materials.
Will you prepare an onboarding checklist?
Yes. This is one of the most frequently needed operational standards.
Do you help maintain records later?
Yes. We can include updating documentation in our ongoing IT support.