When is documentation needed?
Problems we help solve
IT documentation is not a formality. It is a practical map of the environment that shortens the diagnosis of failure, facilitates the takeover of service and allows you to make decisions based on facts.
- Information about the environment is scattered in emails, files and notes.
- Nobody has an up-to-date list of systems, suppliers and contacts.
- Configuration changes are not saved or communicated to the team.
- There are no procedures for e-email, internet, server or application failure.
- When an administrator leaves or a supplier changes, knowledge is lost.
Fit
Who is this service for?
Companies without documentation
We create the first structured description of the environment that can be further maintained.
Companies after changing suppliers
We help you collect the information needed to take over service and reduce risk.
Teams with distributed IT
We combine knowledge about systems, users, equipment, licences and suppliers.
Companies before an audit or project
We prepare data needed for modernisation, budget or security assessment.
Service scope
What does the company's IT documentation include?
Infrastructure
We describe technical resources and the relationships between them.
- servers, network and devices,
- local and cloud services,
- locations and connections.
Systems and suppliers
We organise information about applications and entities responsible for their maintenance.
- business and industry systems,
- service contacts,
- contracts, domains and renewals.
Accesses
We document roles, administrative accounts and rules for delegating permissions.
- system owners,
- privileged accounts,
- user groups and roles.
Procedures
We create instructions needed for everyday maintenance and breakdowns.
- onboarding and offboarding,
- critical failures,
- change history and reviews.
Outcomes
What will you receive?
- clear description of infrastructure, systems and dependencies,
- list of suppliers, contacts and items requiring renewal,
- structured information on access and responsibility,
- procedures useful in the event of a failure, change of employee or project,
- documentation format possible for further updating.
The documentation can be prepared as a separate project or as part of an audit, service takeover or environmental modernisation.
Delivery approach
How is the service delivered?
- Scope. We determine which areas we document and what level of detail is needed.
- Data collection. We analyse available files, configurations, accounts, invoices and information from the team.
- Verification. We check whether the documentation corresponds to the actual state of the environment.
- Rationalisation. We group information by systems, locations, suppliers and responsibilities.
- Procedures. We describe the most important operational and emergency actions.
- Handover. We discuss the documentation and determine how to update it after changes.
Delivery standards
How do we ensure the usability of documentation?
- We write documentation in a language useful for maintenance, not only for auditing.
- We separate technical information from business decisions and supplier contacts.
- We indicate places where data is missing or requires confirmation.
- We describe dependencies that are important in the event of a failure or migration.
- We determine the owner of the update so that the document does not become outdated after a month.
Cost
What determines the price?
The number of locations, systems, vendors and devices, the availability of materials present, the level of detail required, and whether the documentation is to include emergency procedures and access review are all influential factors.
FAQ
Frequently asked questions
Can documentation be created if we currently have nothing?
Yes. Then we start with an inventory and conversations with people who know the environment or suppliers.
Do you document passwords?
We do not save passwords in a regular document. However, we can describe access rules and help organise the safe storage of secrets.
Is the documentation technical or for management?
It can have both layers: technical for maintenance and a decision summary showing risks, responsibilities and priorities.
Can it be updated periodically?
Yes. We can arrange a periodic review or update the documentation as part of ongoing IT services.
Does documentation help when switching suppliers?
Yes. Good documentation shortens the takeover and reduces the risk of losing knowledge about the environment.