When is it worth automating a process?
Problems we help solve
Automation makes sense when the process is repeatable, has clear decisions and generates time losses or errors. If the process is chaotic, we first describe and organise it so as not to consolidate bad habits in the tool.
- Applications, approvals or tasks get lost in e-mails and instant messengers.
- Employees copy the same data into several sheets or systems.
- Reports are prepared manually according to a repeatable pattern.
- It is not known at what stage the case is and who should take the next step.
- Errors result from a lack of data validation, reminders, or clear accountability.
Fit
What processes is this service for?
Approvals and workflows
Holidays, purchases, invoices, access to systems, demands and consents from superiors.
Internal reporting
IT, administration, HR, service, orders and matters requiring status.
Reporting
Periodic data summaries, exception notifications and preparation of files for the team.
Data transfer
Automatic transfer of information between forms, sheets, systems and emails.
Service scope
What does process automation involve?
Process map
We describe steps, decisions, exceptions and responsibilities.
- process participants,
- input and output data,
- places of delays and errors.
Flow design
We determine how the process should work after rationalisation.
- forms and statuses,
- approvals and conditions,
- notifications and deadlines.
Implementation
We build automation in the agreed tool.
- Power Automate, scripts or API,
- data validation,
- exception handling.
Testing and maintenance
We check the process on real cases and describe the principles of operation.
- test scenarios,
- administrative roles,
- documentation of changes.
Outcomes
What will you receive?
- described and simplified process before implementing the tool,
- automatic workflow with reminders and statuses,
- less manual data rewriting and mistakes,
- clear division of responsibility for decisions and exceptions,
- documentation of the process operation and possibilities of further expansion.
Well-designed automation helps your team close cases faster, but still leaves control where a human decision is needed.
Delivery approach
How is the service delivered?
- Discovery. We determine the current course of the process and its goal.
- Rationalisation. We remove unnecessary steps and clarify exceptions.
- Project. We prepare flow, roles, data and notifications.
- Construction. We configure forms, actions and integrations.
- Tests. We check ordinary and unusual scenarios.
- Implementation. We start the process and provide the user manual.
Delivery standards
How do we avoid erroneous automation?
- We do not automate a process that no one can clearly describe.
- We validate the input so that errors do not pass through.
- We design exception paths because processes are rarely fully linear.
- We determine the process owner and the person responsible for changes.
- We leave documentation to make the automation maintainable.
Cost
What determines the price?
Pricing depends on the number of steps, exceptions, users, integrations, data sources, reporting requirements, and tools to be used.
FAQ
Frequently asked questions
Does automation require a system change?
Not always. Often you can use existing tools, forms, Microsoft 365 or simple integrations.
What process to start with?
Preferably a process that is frequent, repeatable and well understood by the team.
Is it possible to leave manual acceptance?
Yes. Automation can guide a case through the steps, but the decisions can still fall to humans.
Can the process be changed later?
Yes, that's why we document the logic and design the solution with maintainability in mind.
Do you help measure the effect?
We can set simple metrics such as turnaround time, number of exceptions, or number of manual corrections.