When is support needed?
Problems we help solve
After a failure, the most important thing is not to make the situation worse. We help determine whether data can be restored from a copy, which systems are prioritised and what actions to take before launching services.
- Users have lost access to files, database or applications.
- The server, array, NAS or virtual machine has stopped working properly.
- It is not known which backup is current and secure.
- The data has been deleted, overwritten or partially damaged.
- The company needs a plan to return to work and then protect the environment.
Fit
Who is this service for?
Companies with local servers
We help with failures of services, virtual machines, file shares and databases.
Companies using NAS
We check the condition of devices, volumes, copies and the possibility of safe recovery.
Companies after user error
We help you recover files from backups, version history or available copies.
Companies after the incident
We combine recovery with risk analysis to ensure that the threat is not restored along with the data.
Service scope
What does incident and recovery support cover?
Diagnosis of the situation
We determine the source of the problem and the possible scope of data loss.
- failure symptoms and timeline,
- condition of devices and services,
- risk of further damage.
Copy verification
We check available backups and their suitability for recovery.
- date and completeness of the copy,
- recovery test,
- selecting a restore point.
Service recovery
We help restore data and systems in the agreed order.
- files, databases and virtual machines,
- consistency check,
- launching the application.
Recovery plan
We show you what to correct after a failure to reduce repetition.
- backup and retention,
- monitoring and alerts,
- documentation of procedures.
Outcomes
What will you receive?
- structured diagnosis of the incident and possible actions,
- verification of available copies and recovery points,
- assistance in restoring critical data and services,
- list of risks revealed during the failure,
- recommendations regarding backup, monitoring and procedures.
If data recovery requires a specialised laboratory, we clearly indicate this point instead of making risky attempts.
Delivery approach
How is the service delivered?
- Initial report. We collect symptoms, failure time and backup information.
- Security. We limit actions that could overwrite data.
- Diagnosis. We check systems, media, services and available backups.
- Plan. We determine the recovery sequence and risk of each variant.
- Recovery. We restore data or service in a controlled manner.
- Conclusions. We provide recommendations to make the next outage less severe.
Delivery standards
How do we reduce risk?
- We do not perform random attempts that may degrade the data.
- First we establish business priorities, then the technical order.
- Before restoring, we verify the copy and the risk of infection.
- We document the steps taken so that decisions are clear after a failure.
- Once work is restored, we indicate preventive actions.
Cost
What determines the price?
The price depends on the type of failure, the number of systems, the availability of copies, the scope of recovery, the urgency of the response, the need to work outside hours and the need to engage a specialised laboratory.
FAQ
Frequently asked questions
Can you recover data from a damaged disk?
First we assess the situation. In the event of physical damage to the media, it may be safer for a specialised laboratory to work.
Is it possible to recover deleted files?
Often yes, if there is a backup, version history or the data has not been overwritten.
Can a restore also fix the problem?
Yes, that's why we check the copy after the incident to make sure it doesn't contain the same errors or threats.
Do you help after ransomware?
We can help you assess the extent of damage, backups, recovery sequence and security measures.
Can you prepare a disaster recovery plan?
Yes. After stabilisation, it is worth describing the procedures, backup and monitoring to shorten the response in the future.